People with disabilities may find it difficult or
impossible to use the controls, hose, or nozzle of a self-serve gas pump.
The Americans with Disabilities Act (ADA) requires
self-serve gas stations to provide equal access to their customers with
disabilities. If necessary to provide access, gas stations must -
- Provide refueling assistance upon the request of an
individual with a disability. A service station or convenience store is not
required to provide such service at any time that it is operating on a remote
control basis with a single employee, but is encouraged to do so, if feasible.
- Let patrons know (e.g., through appropriate signs) that
customers with disabilities can obtain refueling assistance by either honking
or otherwise signaling an employee.
- Provide the refueling assistance without any charge
beyond the self-service price.
If you have additional questions concerning the ADA, you
may call the Department of Justice's ADA Information Line at: (800) 514-0301
(Voice) or (800) 514-0383 (TDD). Or, you can access the ADA Home Page.
You can also contact WILC's ADA Specialist Michael
Hellmann with your ADA questions or if you think a local (Westchester County,
NY) business is not accessible. The telephone numbers are: (914) 682-3926 Ext.
126 (Voice), (914) 682-0926 (TDD), or (914) 682-8518 (FAX)